Challenge
SCONTO had long used an older HR software that was no longer meeting the company’s needs.
The biggest challenges were:
- the existing vendor did not respond to requests for several weeks at a time,
- the HR team lost a lot of time on manual tasks, which meant HR staff had to work outside of business hours,
- they lacked efficiency and the ability to use modern tools that would increase productivity,
- the initial goal was to start with payroll and subsequently expand the solution further.
24h
Maximum resolution time for every issue
100%
Issues resolved via Hotline and Service Desk
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Solution
We launched the implementation in the payroll area and gradually expanded the system’s use:
- we made Hotline and Service Desk available for immediate support and resolution of 100% of issues within 24 hours,
- together with SCONTO, we co-developed part of the system (personal card import), which sped up and simplified data processing,
- we conducted several training sessions so the HR team could use the software to its full potential and gain confidence in their daily work.
Solutions Used:
Impact
The cooperation brought noticeable improvements, and the efficiency of the entire HR team was reflected primarily in “time saved”.
Personal Data – Import into the Person/Role Records
- integration of the import file with the online personal questionnaire for employees
- reduction in time needed to fill out Person and Role Cards
Other
- flexible reporting through custom-built line reports
- custom form reports created to suit our needs
Payroll Processing
- partial automation of the payroll closing process, allowing HR staff to manage the work within standard working hours,
- by creating and adjusting payroll imports, we were able to shorten the time needed for the payroll closing
- Hotline and Service Desk provide a sense of security and trust that any issue will be resolved immediately,
- the HR team is now more productive, has better tools, and more room to focus on higher-value tasks.
Today, SCONTO Furniture is a modern company in terms of HR processes, with an efficient system that relieves employees and increases their satisfaction.