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Help when you need it

Our consultants are available on business days from 8:00 AM to 4:00 PM. Call us or submit a request via ServiceDesk — we’ll sort it out together.

What the Hotline can help you with

Have a question about a feature? Not sure where to find something? Just call.

Using features

We’ll advise you on how to use a specific feature correctly and how to get the most out of it.

Navigating the system

We’ll walk you through the system and show you where to find things — quickly and without unnecessary searching.

Processing your workload step by step

We’ll help you set up or process a specific workload step by step.

Achieving the result you need

If you’re not sure how to get what you need, we’ll find a solution together.

What the Hotline is not for

To help you as quickly as possible, the Hotline does not serve these purposes

  • General system operation training over the phone
  • Legislative advice unrelated to operating the system
  • Resolving service pricing or commercial negotiations
  • Scheduling meetings, training sessions, or service visits
  • Carrying out paid configurations over the phone or via remote access

For individual consultations, training, or specific support, contact the customer center at 041/286 15 15 (option 5).

How to start using the Hotline

The Hotline is only available to customers with a valid contract and a PID code. The process is simple.

For any other questions, feel free to contact support.
Katarína Ondrušová
Customer Center
Katarina-ondrusova

Phone support is only available to customers with a signed contract. Your registration number is in the email sent to you after the contract was finalized. If you don’t have a contract yet, download the GDPR agreement, sign it, and send it to gdpr@hour.sk.

Customers who have a signed contract

Customers who have a signed contract and have been notified of their registration number. You can find your registration number in the notification sent to you by email after the contract was finalized.

Customers who have not been notified of a registration number

If you registered on the humanet.sk portal on your own and are not currently going through implementation, you need to sign a GDPR agreement, which you can download here:

Please scan the completed, printed, and signed GDPR agreement and send it to gdpr@hour.sk.

Immediately after we receive and process the agreement in our system, we will send you an email with your registration number, which you need to register in the Service Desk.

On the ServiceDesk page, enter your registration number and email address. After clicking “Register”, a confirmation email will arrive. You can only log in after confirming your registration.

To use the Hotline, the responsible contact person named in the contract (contract relationship, GDPR agreement) must notify us by email of the contact person authorized to contact HOTLINE support for levels such as:


Humanet HR and Payroll, Humanet Attendance, Humanet HR Modules, Humanet Accounting.


Only the responsible contact person named in the contract may register contact persons. If that person no longer works at the company, the change of contact person in the contract must first be confirmed by the company’s statutory representatives.


Please send the details to hotline.omnia@hour.sk in the following format
Level
Company name
First and last name of the contact person
Landline
Mobile phone
Email (in the format firstname.lastname@company.com)


For data protection and GDPR reasons, general addresses such as payroll@company.com, info@company.com, etc. may not be used.


For security and technical reasons, the same address may not be used for multiple companies or multiple individuals.

After your details are processed, a unique 5-digit PID number will be automatically generated for you. You will use this number every time you call the Hotline. Without a PID, the Hotline cannot be used.

Contact us

Have a question about a feature? Not sure where to find something? Just call.

Hotline

041 / 286 15 15

Business hours

Monday — Friday, 8:00 AM — 4:00 PM

Service Desk

hotline.omnia@hour.sk

Humanet Attendance

Have a question about Humanet Attendance? You have two options

Callback

A consultant will call you back as soon as possible

ServiceDesk portal

Submit your request online anytime

How to contact Humanet Attendance by phone

  • 1. Call 041 / 286 15 15, select option 2, then option 3.
  • 2. Wait for the announcement — your phone number will be automatically saved in the system.
  • 3. Do not hang up on your own. Wait for the announcement to finish.
  • 4. A consultant will contact you by 4:00 PM that day

Can’t get through?

If the call center doesn’t register your request, switch your phone to tone mode or press any key before selecting options. If the problem persists, contact your company’s telecommunications administrator.

What our customers say

Gunisova-Quehenberger
quehenberger-logo

 

“Cooperation is excellent. We really appreciate having everything in one system and that the solution also works in operational and logistics environments, where a large share of employees do not have a computer.  We would definitely recommend Humanet.”

Eva Gunišová
Head of HR
Personalistika-Humanet-Sconto
sconto-nabytok

“We were looking for a system that would be clear, user-friendly, and keep everything under one roof — and we found Humanet. A system with added human value. Humanet is built on people who are partners to us, and whenever we call them, they understand us and come up with the best solution.”

Aleš Daubner
HR Director

“Humanet helped us unify attendance and replace both Excel and an outdated attendance system. Employees can now check their own attendance, the manager approves it, and the HR department mainly handles the approval check. Processing is approximately 70% faster and we can approve attendance with a single click.”

Jana Fabušová
HR Generalist
Doxxbet-logo

“We avoided manual payroll processing and all the spreadsheets. We now process payroll faster.”

Daniela Falaštová
Human Resources Specialist
Andelkova-Vas-lekar
vas-lekar

“We wanted a simple solution for people and solid processes for HR. Humanet brought us order, fast mobile requests, and more time for patients.”

Denisa Andelková
HR Specialist
nahlad-JS
McCarter-logo

“During a Social Insurance Agency audit, the exports were instant, efficient, and took minimal time. The audit went smoothly and we received a positive assessment.”

Jana Ševčíková
Human Resource Director CZ&SK
nahlad-EJ
hyundai engineering slovakia logo

“What I value most about Humanet is the flexibility in approving and managing attendance. The system reduced our administrative burden, sped up processes, and we fully digitized our entire attendance workflow — we approve absences electronically, quickly and easily.”

Eva Juranková
Finance Director
zp-eko-quelet

“I appreciate the expertise and helpful approach when it comes to training, system setup, and resolving issues.”

Marcel Vlček
Finance Director
zwl slovakia logo

“Working with Humanet, I’m confident that my data is safe and I trust it. I like the option to expand Humanet with additional modules as needed. The Training module made it easier for us to track training sessions and medical checkups — everything is neatly linked to specific individuals.”

Andrea Fabianová
HR Manager
nahlad-pk

“We manage both leave and sick leave directly in the Humanet attendance system — no paperwork. Data transfers automatically to the next system, so we never deal with anything twice. Whenever I need something, I always turn to your service desk — I know you’ll help.”

Petra Kalčoková
HR Manager
svetielko-nadeje-logo

“Even though we hadn’t used attendance software before, what suits us most about Humanet is its cloud accessibility.”

Igor Obšajsník
Director
nahlad-so

“Integrating attendance with the payroll process and automating it brought us faster and more accurate payroll processing.”

Soňa Odzgaňová
Human resources specialist
nahlad-dk

“All I need is internet access and I have access to my data, wherever I am. And I always have attendance at my fingertips — just open the mobile app.”

Dana Kecskešy
Human resources generalist

“Thanks to Humanet, we have all employee information in one place, quickly and easily accessible, which saves us time when searching and processing data. I also appreciate the high level of security, the emphasis on data protection, and secure access to information.”

Nikola Kasardová
Human Resources Administrator
nahlad-zs
carlton savoy

“Thanks to the cloud, our system is available online at any time — no servers, no additional costs. Digitizing attendance, approving absences, and automatic meal voucher recalculation save us approximately 10 hours of work per month. We have the entire workload organized in one system and all data stays accessible even when the HR person changes.”

Zuzana Šabová
Account manager
nahlad-mk

“As a young start-up company, we chose Humanet because no upfront investment was needed to acquire software, and we welcomed the option to connect from anywhere. After three years of use, we’re very satisfied — we appreciate the simple and fast data entry, the excellent phone support from the provider, and of course, legislation always updated on time.”

Martin Konečný
Company Executive
nahlad-dk-envi-geos

“What I value most about the Humanet system is its availability, the option to connect anytime and anywhere.

I like the clarity, video guides, and manuals.”

Daniela Koprdová
Head of HR Department