Webinar and Training Terms and Conditions

We prepare every webinar and training session for you with an individual approach. For registration and the subsequent delivery of the webinar/training to run smoothly, we need to receive important information from you with sufficient advance notice.

Webinar/Training Registration

Registration for a webinar/training is only possible electronically:

1. by filling in the registration form found on the website next to the webinar/training, or
2. by sending a request through the ServiceDesk system.

Telephone registrations are not accepted!

Registrations are processed in the order in which they are received.
The registration form must be submitted no later than 3 business days before the start of the webinar/training. A registration submitted less than 3 business days in advance will be assessed on an individual basis.

After submitting the completed registration form, the person registering for the webinar/training receives an electronic confirmation of receipt of the registration.

If the person registering for the webinar/training does not receive a registration confirmation within 48 hours, they should:
1.  check their spam/junk mail folder,
2.  immediately contact the HOUR, spol. s r. o. customer center by phone: +421 41 286 15 15, option 5, to resolve the matter.

Registration for a webinar/training is binding and serves as the basis for invoicing. By submitting a registration for a webinar/training, the participant agrees to these webinar/training terms and conditions.

Cancellation of Participation in a Webinar/Training

Any cancellation of participation must be reported to us electronically and as soon as possible. If the participant cancels their registration 4 or more business days before the webinar/training takes place, no fee for the webinar/training will be charged; if the registration is cancelled less than 3 business days in advance, the full fee for the webinar/training will be charged.

If the participant does not report the cancellation of their participation in the webinar/training at all, the full fee for the webinar/training will be charged.

If a participant is unable to attend the webinar/training, they may register a substitute in their place. They are required to inform HOUR, spol. s r. o. of this electronically as soon as possible. Financial arrangements between the original and the substitute participant are the sole responsibility of the original participant.

Any further changes by the participant (transfer to another date/another webinar/another training, change of the e-mail address for sending the invitation, etc.) must be reported electronically no later than 3 business days before the webinar/training takes place.

HOUR, spol. s r. o. reserves the right to cancel a webinar/training if the minimum number of participants required to hold the webinar/training has not been reached.

Holding of Webinars/Trainings

HOUR, spol. s r. o. reserves the right to cancel a webinar/training due to insufficient enrollment or for technical reasons. HOUR, spol. s r. o. will notify the participant of this electronically as soon as possible and will, where possible, offer an alternative date or an individual training session.

HOUR, spol. s r. o. reserves the right to change the date of a webinar/training due to force majeure (e.g. a power outage, the trainer’s sudden illness, etc.). HOUR, spol. s r. o. will notify the participant of the change of date electronically as soon as possible and will agree on a new date for the webinar/training with them, or offer an individual training session.

In justified cases, HOUR, spol. s r. o. reserves the right to change the trainer.

Payment Terms

The participant shall pay the webinar fee by bank transfer or direct deposit to the account:

HOUR, spol. s r. o.

IBAN: SK8209000000000076567126

BIC: GIBASKBX

Variable symbol = participant’s company ID (IČO)

Specific symbol = DDMMYYYY (date the webinar takes place).

A tax document (invoice) will be sent after receipt of payment, or after completion of the webinar. If a pro forma invoice is required, the participant must inform HOUR, spol. s r. o. of this electronically in advance.

Delivery of the Webinar/Training

The webinar/training will be delivered via the Microsoft Teams application, with no need for the participant to install any application.

As a rule, an invitation to the webinar/training will be sent electronically to the participant one business day before it takes place. The invitation will include a link through which the participant can join the webinar/training.

If a participant does not receive an invitation 1 business day before the start of the webinar/training, they should:

1.  check their spam/junk mail folder
2.  immediately contact the HOUR, spol. s r. o. customer center by phone: +421 41 286 15 15, option 5, to resolve the matter.

To verify a successful connection to the webinar/training, we recommend that participants log in at least 10 minutes before it starts. If a participant experiences login issues, they should immediately contact the HOUR, spol. s r. o. customer center by phone: +421 41 286 15 15, option 5, to resolve the matter.

HOUR, spol. s r. o. is not liable for any technical problems that arise on the side of the webinar/training participant.

The participant is not permitted to make any audiovisual, audio, or video recording or transmission of the webinar/training. If a violation of the webinar/training connection terms is detected, the participant will be immediately disconnected or otherwise denied access to the webinar/training.

Making such a recording or transmission, as well as its distribution, may be considered a violation of Regulation (EU) 2016/679 of the European Parliament and of the Council, and/or Act No. 18/2018 Coll. on the Protection of Personal Data and on the Amendment of Certain Acts, as amended, and Act No. 185/2015 Coll., the Copyright Act, as amended.

Technical Requirements

The minimum requirements for connecting to the webinar/training are:

• a working internet connection,
• a working speaker; this is usually built into laptops, but for desktop computers we recommend checking this in advance. A connected speaker is essential for hearing the trainer.

For more information, visit https://humanet.sk/en/courses, or contact us through the ServiceDesk system or by phone at the HOUR, spol. s r. o. customer center: 041/286 15 15, option 5.

If you are interested in an individual training session, contact us through the ServiceDesk system or by phone at the HOUR, spol. s r. o. customer center: 041/286 15 15, option 5.